Refund Policy

Last Updated: April 24, 2025

1. Overview

At Safenest Collection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day refund policy, subject to the terms below.

2. Eligibility for Refund

To be eligible for a refund:

You must request the refund within 30 days of receiving your order.
The item must be unused, in its original packaging, and in the same condition as when you received it.
Proof of purchase (receipt or order number) must be provided.

3. Non-Refundable Items

Certain types of items are not eligible for refund, including:

Custom or personalized products
Items marked as final sale or clearance
Products damaged due to misuse or neglect

4. How to Request a Refund

To initiate a refund, please contact us at safenestcollectionllc@gmail.com with your order number and reason for return. We will guide you through the return process.

5. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

6. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at safenestcollectionllc@gmail.com.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent or defective product).

8. Exchange Option

If you wish to exchange an item instead of requesting a refund, please mention this when contacting our support team. Exchanges are subject to product availability.

9. Contact Us

If you have any questions regarding this policy, please don’t hesitate to reach out to our support team at safenestcollectionllc@gmail.com.